SMS Terms of Service

These terms cover text messages (SMS) sent by Callie, the answering service operated by DataRabbit (Merritt Island, Florida) on behalf of the home-service business you contacted, and use of datarabbit.com.

The program

Callie sends service messages related to a request you made by calling or texting a business that uses Callie: replies to your texts, appointment confirmations and reminders, callbacks and follow-ups, technician status updates, and a one-time text-back if your call wasn't completed. Business staff enrolled by their owner also receive job alerts and a nightly summary. No marketing messages are sent. How you opt in is described on our SMS consent page.

Frequency and cost

Message frequency varies based on your request. Follow-ups are limited to one per person per day, between 8 AM and 8 PM local time. Msg & data rates may apply. Consent to receive texts is not a condition of purchase.

Opting out and help

Reply STOP to any message to stop receiving texts. You'll receive one confirmation message, and no further texts will be sent unless you reply START. Reply HELP for help, or contact us at ryan@datarabbit.com or (321) 328-0834.

Carriers

Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Automated assistant

Callie is an automated assistant, not a person, and she'll say so if asked. She doesn't diagnose equipment or quote prices the business hasn't set. For any emergency, such as a gas smell, burning, or sparking, leave the building and call 911 or your gas company.

Privacy

Our Privacy Policy explains what we collect and how it's used. Your mobile number and SMS consent are never sold or shared with third parties or affiliates for marketing.

Changes

We may update these terms; the date at the top shows the latest version.

Contact

DataRabbit, Merritt Island, Florida · ryan@datarabbit.com · (321) 328-0834