SMS consent & opt-in
Callie is a phone and text answering service built and operated by DataRabbit (Merritt Island, Florida) for home-service businesses such as HVAC shops. Texts are sent on behalf of the business you contacted (for example, our demo shop, Space Coast HVAC, at (321) 461-5617). This page describes how people end up receiving texts from Callie and how to stop them.
How you opt in
- You text the business's number. When you text a business that uses Callie, she replies to your message in that conversation (for example, to collect your address or confirm an appointment). Texting the number is your request to receive replies.
- You call the business's number. During a call, Callie confirms the best number to reach you and tells you when you'll get a text, for example an appointment confirmation or a heads-up from the technician. If your call drops or goes unanswered before your request is taken, the business may send one text back to the number you called from, asking what you need.
- Staff of the business (owners, dispatchers, technicians) are enrolled by the business owner during setup to receive job alerts and summaries about that business's calls.
We do not buy phone lists, and we do not text anyone who hasn't contacted the business or been enrolled as its staff. Consent to receive texts is not a condition of any purchase.
What messages you may receive
- Replies in a conversation you started by text
- Appointment confirmations and reminders
- Callback and follow-up messages about your service request or estimate
- Technician status updates (for example, who is coming and when)
- A single missed-call text-back if your call to the business wasn't completed
- For business staff: new-job alerts and a nightly summary of the day's calls
These are service messages about your own request. Callie does not send marketing or promotional texts.
Example texts:
Hi, this is Callie from Space Coast HVAC. Sorry we missed you. Reply here with what's going on, or call back anytime. Hi Luis, it's Callie at Space Coast HVAC. Reminder: Jenna is coming tomorrow at 1:00 PM. Reply C to confirm or R to reschedule.How often
Message frequency varies with your request. Conversation replies come only when you text. Follow-up messages are limited to at most one per person per day, sent only between 8 AM and 8 PM local time. A missed-call text-back is sent at most once in 20 hours to the same number. Msg & data rates may apply.
STOP and HELP
- Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop all texts from that number. You'll get one confirmation and nothing after that. Reply START to opt back in.
- Reply HELP for help. You'll get the business name, how to reach us, and opt-out instructions.
- Staff can reply STOP SUMMARY to turn off the nightly summary only.
Carriers are not liable for delayed or undelivered messages.
Your mobile number and SMS consent are never sold or shared with third parties or affiliates for marketing purposes. See our Privacy Policy and SMS Terms.
Contact
DataRabbit, Merritt Island, Florida · ryan@datarabbit.com · (321) 328-0834